Hear Me Now

In this day of poor customer service and diminishing service overall it's difficult for a anyone to have their voice heard. Sometimes we discover that the good deal we were promised by a supplier is not as good as we'd want it to be. It's our money; we're paying the bills, we're in charge, we have the right to move on to a different supplier if we're not happy with the current situation.

Ever try to cancel something? I'll just call and cancel you decide. So you call up your cable company, ISP or whomever, where you hear them proclaimed as "voted the best in customer service," to speak with someone. While on hold you'll navigate through 6 or so automated menus any one of which would send you to a call ending automated response. You've gotta be on your game to get through to a human. If you are successful getting to a human the hardest part is yet to begin. Say you really do want to terminate the service. It's very difficult, what with the questions, "Do you mind if I ask why are you stopping our wonderful, world-beating opportunity?" (You can hear it in their voices, I swear, "What are you stupid?) Once I actually said, "Yes I do mind." The silence on the other end was breath taking. The poor rep was clearly rattled once we resumed. It was hard, but I did it, I closed the account.

There is only one way to get what you want. Stay focused, be determined and don't be dissuaded by attempts to keep your business. Despite the minimization of your concerns (liberal use of "I'm Sorry," is intended to wear down your resolve and engender feelings of guilt), despite all attempts to frustrate you into backing off, yours is the purest of pursuits in this day and age, the fight to be heard.